April 1, 2014
Announces New and Improved Mobile Communication Tool
Blake House, VP of Member Services
CUMMING, GA - April 1, 2014
Sawnee EMC announced today that its latest generation mobile web application (web app) has been unveiled which utilizes a sleek new look and several new and improved features. The set of tools are now “live”, and is compatible with both Apple and Android mobile browsers.
“We are constantly looking for innovative ways to provide our members with more information, whether it be energy data or outage information, so they can make informed decisions about their Sawnee account - our new application does just that” states Blake House, Vice President of Member Services.
The link to the “new and improved” mobile web application can be found at http://apps.sawnee.com/mobile. The web app uses state of the art processes to present “user centric” information about a member’s Sawnee EMC account; including monthly, daily and even hourly energy usage data and a host of other pertinent information.
New to the application is a view of one’s energy usage charted by “day of the week”. This allows the user to see what days of the week, for a number of user selectable periods (e.g. 1 week, 4 weeks and more), they are using the most energy. This is available in hourly format as well.
“We wanted to make it very easy for our members to graphically see when they are using the most energy. This will help them decide what changes they might wish to make with regard to their energy usage, which determines their monthly bill”, House adds.
Among the many features, the web app offers a 30 day review, as well as a 7 day snapshot, of a member’s energy usage. Once a Sawnee EMC member signs in, they can drill down even further into their data to see their hourly energy usage during any particular day that they choose to view.
Users can set unique notices and email alarms to let them know when they reach certain usage levels as the billing period progresses, just in case they need to take action. “We are all busy and sometimes forget to check simple things such as energy usage… so, getting an alarm that we need to review our energy usage seems to be very practical to most people”, adds Corban Davies, Sawnee EMC Systems Analyst.
The mobile web app offers two (2) types of alarms. One will notify a member when their estimated bill is approaching a “pre-set” amount for the month. The second will notify the member when their daily energy usage is much higher than their 14 day average. “We have placed easy-to-read gauges within the app so that users can easily see where their monthly usage stands”, adds Carl Badgett, Vice President of Information Services.
The web app also features an interactive tool set to report, view, and manage power outages. This feature allows a Sawnee member to see if their account is part of an ongoing outage, learn what is believed to have caused the outage, and even see when Sawnee feels that power will be restored. The app will also allow the member to report a power outage with the simple tap of a finger. A map of the Sawnee EMC service area provides a visual prospective as to what areas are affected by any current outages.
Best of all, these new and improved features are 100% secure. No member identifying information is ever exposed on your mobile device. So, you can feel confident that your private information is as safe and secure as ever.
Sawnee recently released a short two (2) minute video that features many of the online tools that Sawnee’s members can enjoy. It was emailed to over 80,000 Sawnee EMC members who have an email address on file with the cooperative. Those wishing to view the video can do so at Sawnee’s home page.
For over 75 years, Sawnee EMC has placed the highest value on meeting, and exceeding, the needs of its members.
To learn more about this and the other valuable online and mobile tools offered by Sawnee EMC, visit their web site at www.sawnee.com.
“At Sawnee EMC, We’re More Than Electricity… We’re Service”
In the scoring process, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research throughout 2013. This prestigious group of 50 represents the highest-performing U.S. companies that deliver service excellence - both within their industry and across the other 9 industries measured.
Michael Goodroe, President and CEO at Sawnee EMC stated, “We are honored to receive this distinction and to be included in this elite group of U.S. companies. We have always been committed to our members and we come to work every day to serve them to the best of our ability… but we appreciate this external confirmation from J.D. Power on behalf of our customers.”
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 158,600 accounts in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $524 million, with energy sales of 3.6 billion kWh and annual revenue of $354 million. With a team of approximately 305 dedicated professionals and over 10,150 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
“At Sawnee EMC, We’re More Than Electricity, We’re Service”.